Frequently Asked Questions

When will I be billed?

You are billed immediately at checkout. If you have purchased a renewing subscription, you will be re-billed on the first of the month after you receive your last box.

When does my package ship?

Your package will ship within 7 business days of purchase. Please allow extra time during the Winter Holiday Season.

I subscribed! When will the next boxes ship?

Culinarie Kits are shipped on a quarterly schedule. If you signed up in December, you will receive your second box in March. If you sign up in January, you will receive your first box right away, your second box in April, your third in July and so on.

How do I cancel a subscription?

Simply log in to your account (top right of this page) and cancel, or e-mail subscriptions [at] and we can take care of it for you. Please be advised: if you cancel during an active subscription, you or your gift recipient will not receive any more boxes. Because our products are food-based, we cannot accept returns or offer refunds.

I have specific dietary needs. How can I be sure your boxes are safe for me?

While we make every effort to keep the ingredients in our boxes accessible to people of all dietary restrictions, there's simply no way we can accommodate everyone--believe us, we've tried! We advise all our customers to exercise caution if they are concerned about an allergy issue. We do not include animal products in our boxes.

What is up with all the different packing material?

We source most of our shipping material from eco-friendly providers such as Ecoenclose in an effort to be as green as possible. On occasion, we will reuse packing material from our vendors to avoid waste. Almost all of the packing material in your Culinarie Kit is either 100% recycled or reused from a vendor shipment. Please continue the trend and recycle your boxes if you do not reuse them!